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Payment Options
The First Aid Shop accepts the following payment methods.

  • Visa & MasterCard (on-line or by phone)
  • Amex (phone only)
  • Credit Account (approved customers only)

Orders must be paid in full prior to dispatch (excluding credit account holders). All item prices are shown inclusive of GST where applicable.

The First Aid Group Pty Ltd (T/a The First Aid Shop) ABN 88 141 680 042

Credit Card Security
The First Aid Shop uses Eway payment gateway where your information is processed securely online. Your card details are not stored by The First Aid Shop.

Credit Account Applications
Organisations may apply for a credit account with The First Aid Shop. Credit accounts are strictly 14 days and are approved for customers who purchase goods regularly. All credit applications are subject to credit checks and trade references. To apply for a credit account please complete the credit application form found here.

If you are a School, University, or Government department, please click here.

Returns and Refund Policy
The First Aid Shop will provide refunds under the following circumstances.

  • The item is damaged or faulty on delivery
  • The item is different from the description shown on this website
  • The item is different from a sample you have been provided or shown in-store

Requests for refund or replacement of goods must be provided to The First Aid Shop in writing outlining the reason for refund/replacement no longer than five (5) working days after receipt of goods. Requests made after this time will not be considered. Freight costs incurred for the return of items as detailed above will be covered by The First Aid Shop. Items must be returned in original condition or full payment of the items will be required. Refunds will be made by Direct Debit (EFT) to a bank account nominated by you within fourteen (14) days of refund approval by The First Aid Shop. A request for credit may be approved in the form of an on-line coupon which may be used to purchase further items from our store. The First Aid Shop will not accept requests for refunds or replacements for any one (1) or more of the following reasons.

  • You change your mind for whatever reason and no longer want the goods
  • You choose the wrong size, colour or style
  • You cause the damage or fault
  • You find the product cheaper elsewhere
  • You can no longer afford the goods

Freight & Dispatch

QLD, NSW, VIC, ACT – $11.95 inc gst

SA, WA, NT, TAS – $14.95 inc gst

Standard domestic freight charges are based on standard parcels being delivered to metropolitan areas. Bulky/heavy items and/or orders being dispatched to non-metropolitan areas may be subject to additional freight charges. A quote will be provided prior to dispatching your order.

The First Aid Shop aims to dispatch all orders received by 11.ooam Mon-Fri (AEST) on the same day (subject to stock availability). During busy periods this may not be achievable and will be dispatched the following day.

The First Aid Shop does not guarantee courier delivery times. Your items will be dispatched with your selected shipping option once all items are available for dispatch. Should there be a delay in dispatching your order, we will contact you to advise. Tracking numbers can be provided on request, please email or call 1300 423 477.

Standard Domestic Freight Estimated Delivery Times – Metro Areas (Business Days). Times are shown as per Australia Post/Startrack delivery times

Location Business Days
QLD Brisbane Most arrive within 1-2 business days
NSW Sydney Most arrive within 2-4 business days
ACT Canberra Most arrive within 2-4 business days
VIC Melbourne Most arrive within 2-4 business days
TAS Hobart Most arrive within 4-7 business days
SA Adelaide Most arrive within 3-6 business days
WA Perth Most arrive within 7 business days
NT Darwin Most arrive within 7 business days

The First Aid Shop may when necessary, use a different freight option to send your goods if this option provides the same or better delivery time. For example, we may ship your goods in an Australia Post Express Satchel rather than sending with a road service should your goods fit.

If you would like to check stock availability prior to confirming your order, please call 1300 423 477.

The First Aid Shop uses the following couriers to dispatch our goods

  • Startrack (road freight)
  • Australia Post (e-parcel and my post business)

Bulk Orders
Bulk order of goods may be subject to discounts. For information on bulk purchases please contact one of our sales representatives on 1300 423 477 or send us an email detailing the items and quantity you wish to purchase.

Cant Find a Product?
Looking for an item not shown on our website? Give us a call! We have access to thousands of first aid and emergency care products. Our on-line store provides access to common and most used products. The First Aid Shop is a reseller for a number of leading manufacturers.

Product Description & Images
The First Aid Shop aims to ensure that all product descriptions are accurate and that images represent the product being sold. From time to time products may not match the exact image shown on this site, however, the product will always match the description. To ensure that The First Aid Shop can provide you with the best products at a great price, we use multiple suppliers for all our kits and supplies.

Are First Aid Kits Workplace Compliant?
The First Aid Shop provides a range of workplace compliant kits. Before purchasing a product you may wish to visit your state first aid code of practice to ensure that the kit is suitable for your needs, as requirements vary from state to state. Our friendly staff are able to provide advice on first aid kits requirements however The First Aid Shop will not be held responsible or liable for the purchase of an unsuitable kit. General information regarding first aid kits and workplace first aid risk assessments can be found by visiting Safe Work Australia.

Are First Aid Kits Therapeutic Goods Administration (TGA) Approved?
The First Aid Shop has TGA approval for the manufacture and supply of First Aid Kits. You can be assured that all our kits and supplies are of the highest standard.

Where can I get First Aid and CPR Training?
Please visit Paradise First Aid  or call 1300 423 477. Paradise First Aid is a Registered Training Organisation (RTO Code 32268) providing public and onsite courses in the Gold Coast and Brisbane Area. Paradise First Aid also has partnering training companies Australia wide.

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