Payment Options
The First Aid Shop accepts the following payment methods.

  • Visa & MasterCard (on-line or by phone)
  • Credit Account (approved customers only)

Orders must be paid in full prior to dispatch (excluding credit account holders). All item prices are shown exclusive of GST which should be added at 10%.

Credit Card Security
The First Aid Shop uses a SqID Payment Gateway where your information is processed securely online. Your card details are not stored by The First Aid Shop.

Credit Account Applications
Organisations may apply for a credit account with The First Aid Shop . Credit accounts are strictly 14 days are are approved for customers who purchase goods regularly. All credit applications are subject to credit checks and trade references. To apply for a credit account please email sales@thefirstaidgroup.com.au or call 1300 423 477.

Returns and Refund Policy
The First Aid Shop will provide refunds under the following circumstances.

  • The item is damaged or faulty on delivery
  • The item is different from the description shown on this website
  • The item is different from a sample you have been provided or shown in-store

Requests for refund or replacement of goods must be provided to The First Aid Shop in writing outlining the reason for refund/replacement no longer than five (5) working days after receipt of goods. Requests made after this time will not be considered. Freight costs incurred for the return of items as detailed above will be covered by The First Aid Shop. Items must be returned in original condition or full payment of the items will be required. Refunds will be made by Direct Debit (EFT) to a bank account nominated by you within fourteen (14) days of refund approval by The First Aid Shop. A request for credit may be approved in the form of an on-line coupon which may be used to purchase further items from our store. The First Aid Shop will not accept requests for refunds or replacements for any one (1) or more of the following reasons.

  • You change your mind for whatever reason and no longer want the goods
  • You choose the wrong size, colour or style
  • You cause the damage or fault
  • You find the product cheaper elsewhere
  • You can no longer afford the goods

Freight & Dispatch
The First Aid Shop aims to dispatch all orders received by 11.ooam Mon-Fri (AEST) on the same day (subject to stock availability). During busy periods this may not be achievable and will be dispatched the following day.

All orders are subject to freight charges as detailed at checkout. You will need to enter a delivery address to view shipping options and rates. We are unable to ship to PO Boxes.

Prices shown for shipping are the actual cost to ship your order. The First Aid Shop does not place any markup on shipping rates. Our website integrates with our couriers to bring you real-time freight charges. To keep item costs down, we do not include any shipping costs in our individual item prices. Shipping is calculated based on the weight, size and delivery location of your order.

The First Aid Shop does not guarantee courier delivery times. Your items will be dispatched with your selected shipping option once all items are available for dispatch. Should there be a delay in dispatching your order, we will contact you to advise. Tracking numbers can be provided on request, please email sales@thefirstaidgroup.com.au or call 1300 423 477.

The First Aid Shop may when necessary, use a different freight option to send your goods if this option provides the same or better delivery time. For example, we may ship your goods in an Australia Post Express Satchel rather than sending with a road service should your goods fit.

If you would like to check stock availability prior to confirming your order, please call 1300 423 477.

The First Aid Shop uses the following couriers to dispatch our goods

  • Startrack
  • Australia Post
  • Fastway Couriers

Bulk Orders
Bulk order of goods may be subject to discounts. For information on bulk purchases please contact one of our sales representatives on 1300 423 477 or send us an email sales@thefirstaidgroup.com.au detailing the items and quantity you wish to purchase.

Cant Find a Product?
Looking for an item not shown on our website? Give us a call! We have access to thousands of first aid and emergency care products. Our on-line store provides access to common and most used products. The First Aid Shop is a reseller for a number of leading manufacturers.

Product Description & Images
The First Aid Shop aims to ensure that all product descriptions are accurate and that images represent the product being sold. From time to time products may not match the exact image shown on this site, however the product will always match the description. To ensure that The First Aid Shop can provide you with the best products at a great price, we use multiple suppliers for all our kits and supplies.

Are First Aid Kits Workplace Compliant?
The First Aid Shop provides a range of workplace compliant kits. Before purchasing a product you may wish to visit your state first aid code of practice to ensure that the kit is suitable for your needs, as requirements vary from state to state. Our friendly staff are able to provide advice on first aid kits requirements however The First Aid Shop will not be held responsible or liable for the purchase of a unsuitable kit. General information regarding first aid kits and workplace first aid risk assessments can be found by visiting Safe Work Australia.

Are First Aid Kits Therapeutic Goods Administration (TGA) Approved?
The First Aid Shop has TGA approval for the manufacture and supply of First Aid Kits. You can be assured that all our kits and supplies are of the highest standard.

Where can I get First Aid and CPR Training?
Please visit Paradise First Aid  or call 1300 423 477. Paradise First Aid is a Registered Training Organisation (RTO Code 32268) providing public and onsite courses in the Gold Coast and Brisbane Area. Paradise First Aid also has partnering training companies Australia wide.