Payment Options
The First Aid Shop accepts the following payment methods.

  • Visa & MasterCard (on-line or over the phone)
  • Direct Deposit (EFT)
  • Credit Account (Approved Customers Only)

For orders placed by direct deposit, items are shipped once funds have cleared.
All items are shown in Australian Dollars and are inclusive of GST where applicable.

Credit Card Security
The First Aid Store uses E-Path Credit Card Gateway where your information is stored securely until funds are processed manually by our administration staff using a merchant facility at our head office. Once processed your credit card details are automatically destroyed. Neither The First Aid Shop or E-Path store your credit card details, once payment has been taken we are no longer able to access your credit card details.

Credit Account Applications
Organisations may apply for a credit account with The First Aid Shop . Credit accounts are strictly 14 days are are approved for customers who purchase goods regularly. All credit applications are subject to credit checks and trade references and have a maximum limit of $3000.00. To apply for a credit account please complete the Credit Account Application Form.

Returns and Refund Policy
The First Aid Shop will provide refunds under the following circumstances.

  • The item is damaged or faulty on delivery
  • The item is different from the description shown on this website
  • The item is different from a sample you have been provided or shown in-store

Requests for refund or replacement of goods must be provided to The First Aid Shop in writing outlining the reason for refund/replacement no longer than five (5) working days after receipt of goods. Requests made after this time will not be considered. Freight costs incurred for the return of items as detailed above will be covered by The First Aid Shop. Items must be returned in original condition or full payment of the items will be required. Refunds will be made by Direct Debit (EFT) to a bank account nominated by you within fourteen (14) days of refund approval by The First Aid Shop. A request for credit may be approved in the form of an on-line coupon which may be used to purchase further items from our store. The First Aid Shop will not accept requests for refunds or replacements for any one (1) or more of the following reasons.

  • You change your mind for whatever reason and no longer want the goods
  • You choose the wrong size, colour or style
  • You cause the damage or fault
  • You find the product cheaper elsewhere
  • You can no longer afford the goods

Freight
All orders are subject to freight charges as detailed on purchase. The First Aid Shop use Australia Post, Fastway Couriers and TNT to deliver our products. Please note that freight charges shown at checkout are based on delivery to metropolitan areas on mainland Australian only. Further charges will apply to delivery location outside of these areas. We deliver to all Australian States and delivery times are subject to stock availability and courier delivery times. Goods may also be collected in person from our store at Unit 6, 64 Siganto Drive, Helensvale, QLD, 4212.

Bulk Orders
Bulk order of goods may be subject to discounts. For information on bulk purchases please contact one of our sales representatives on 1300 423 477 or send us an email orders@thefirstaidshopau.com.au detailing the items and quantity you wish to purchase.

Cant Find a Product?
Looking for an item not shown on our website? Give us a call! We have access to thousands of first aid and emergency care products. Our on-line store provides access to common and most used products. The First Aid Shop is a reseller for a number of leading manufacturers.

Product Description & Images
The First Aid Shop aims to ensure that all product descriptions are accurate and that images represent the product being sold. From time to time products may not match the exact image shown on this site, however the product will always match the description. To ensure that The First Aid Shop can provide you with the best products at a great price, we use multiple suppliers for all our kits and supplies.

Are First Aid Kits Workplace Compliant?
The First Aid Shop provides a range of workplace compliant kits. Before purchasing a product you may wish to visit your state first aid code of practice to ensure that the kit is suitable for your needs, as requirements vary from state to state. Our friendly staff are able to provide advice on first aid kits requirements however The First Aid Shop will not be held responsible or liable for the purchase of a unsuitable kit. General information regarding first aid kits and workplace first aid risk assessments can be found by visiting Safe Work Australia. Please note that at time of writing not all States have endorsed this code of practice.

Are First Aid Kits Therapeutic Goods Administration (TGA) Approved?
The First Aid Shop has TGA approval for the manufacture and supply of First Aid Kits. You can be assured that all our kits and supplies are of the highest standard.

Where can I get First Aid and CPR Training?
Please visit Paradise First Aid by clicking here or calling 1300 423 477. Paradise First Aid is a registered training organisation providing public and onsite courses in the Gold Coast and Brisbane Area. Paradise First Aid also has partnering training companies Australia wide.